Cindy, AI-Assisted Customer Service

An answer for everyone, and a hand-over at the right moment

Cindy answers your customers 24/7 on your website, your social networks and WhatsApp. She understands the request, qualifies the need, opens a numbered ticket and hands over to your team with a summary of the conversation. She never gives a firm price or a discount: an adviser decides.

Three monthly plans

• Essential, 98,400 CFA francs excl. tax per month: website chat, Messenger and Instagram, up to 300 conversations a month.
• Pro, 193,200 CFA francs excl. tax per month: adds WhatsApp, comments and mentions on your pages, and follow-ups, up to 1,000 conversations a month.
• Enterprise, 365,200 CFA francs excl. tax per month: adds voice call reception, several websites and languages, up to 3,000 conversations a month and a monthly review.

Setup

Paid once: 257,200 CFA francs excl. tax for Essential, 486,200 for Pro, 857,400 for Enterprise. Scoping, connection of your accounts, knowledge base and tests before going live, in 3 to 4 weeks. You follow everything from your OneConnect space.

With Alexa, as a Duo

Cindy Pro and Alexa Pro: 432,700 CFA francs excl. tax per month. Cindy Enterprise and Alexa Enterprise: 794,200 CFA francs excl. tax per month. That is 10% less than separately.

On your premises, if your data must stay with you

Cindy can also be installed on your infrastructure: pack from 2,174,700 CFA francs excl. tax, hardware quoted separately or rented, support at 112,700 CFA francs excl. tax per month.

What is not included

• WhatsApp fees charged by Meta, re-invoiced at cost.
• Commercial commitments: firm prices, discounts and contracts stay with your team.

What you need before we start

• Your usual answers: FAQs, prices, procedures.
• Delegated access to your pages and your WhatsApp Business number.
• Someone on your team to take over conversations.